Welcome to our store. By placing an order or using our website, you agree to the following Terms & Conditions, designed to comply with business ethics and ensure transparency in all transactions.

1. Agency Sales Agreement

This store operates as an authorized sales agent for selected suppliers. By purchasing through this website, the customer acknowledges that:

• The store acts as an agent on behalf of the supplier in presenting and offering products.
• Ownership of the product remains with the supplier until it is shipped to the customer.
• The store earns a lawful service fee or commission for sales, marketing, customer support, and order processing.
• The store ensures accurate product descriptions and assists with refunds and returns in accordance with Islamic business ethics.
• In case of defects, non-delivery, or misdescription, the store will manage the claim and represent the customer in resolving it with the supplier.

2. Refund & Return Policy

We operate transparently and responsibly. You may request a cancellation or return under the following conditions:

• Orders are processed within 2-3 business days..
• Due to international logistics and supplier fulfillment, delivery times typically range from 7 to 42 business days, depending on the destination country, customs processing, and local postal services.
• Tracking information will be provided once the order has been shipped. Tracking updates may take several days to appear.
• Order cancellation is only possible before processing or shipment.
• Refunds for delayed shipments are not issued unless the order is officially confirmed as lost by the carrier.
• An order is considered lost only if:
  • Tracking shows no delivery confirmation after 60 business days from the shipping date, or
  • The carrier confirms the loss in writing.
• Delivery is considered complete when the carrier tracking status shows “Delivered” to the shipping address provided at checkout.
• Returns are accepted for damaged, defective, or misdescribed items within 7 days of delivery.
• Claims of non-receipt submitted before the maximum delivery window are not eligible for refunds.
• Returned items must be unused and in original packaging.
• Refunds will be processed to the original payment method once the return is approved.
• Certain items, like personal care or custom products, cannot be returned for hygiene reasons.
• Delays caused by customs clearance, international transit, weather conditions, or local postal services are outside our direct control and do not qualify for refunds once the order has been shipped.

3. Customer Responsibility

By placing an order, you confirm that you have read and understood the terms. You agree to provide accurate information, including shipping address, contact details, and payment method. Transparency and honesty are required for halal transactions.

4. Product Availability & Accuracy

We make every effort to accurately describe products and their availability. However, mistakes may occur. We will notify you promptly if an item is unavailable or if there are changes to your order.

5. Compliance

All sales on this website are conducted in accordance with business ethics. Our store does not sell prohibited items, and we follow the principles of transparency, honesty, and responsibility in every transaction.

By using this website and placing an order, you agree to these Terms & Conditions. You can review our Agency Sales Agreement at any time.